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Exploring the Wonders of Science and Technology - Guess the Real (non-AI) Picture
Who is Emily Barker?
The Basics
Emily Barker (she/her) is a queer solo mom living in Carlsbad, CA. She was at Cisco Systems for 10 years in product and program management until laid off with 4500 other Cisconians. She graduated with her Master of Science in Cyberpsychology from Norfolk State University in December 2024.
Intentions and Research Topics
Barker has researched technostress, digital wellness, zoom fatigue, videoconferencing best practices, artificial time and urgency, social engineering, and the evolution of hackers and hacker motivations. Her capstone project was a qualitative analysis of the effect of urgent time and notifications on the populace, especially those with ADHD.She seeks to aid in the learnings and spark the conversations to enable all humans to examine their relationship with the virtual world without feeling trapped, scared, or helpless.
IT Experience
She started her journey in the cyber realm and Internet Security in 2006 at a company called Anonymizer. That same year her MySpace login and Yahoo email accounts got locked out and showed up on Igotpwned.com. She proceeded to become an expert in anonymity, privacy, security, and software VPNs in practice and in learnings.
Psychosocial Journey
With the diagnosis of bipolar in 2000 and entering recovery in 2001, Emily is intimately familiar with the emotional, physical, and spiritual roller coaster that comes with mood swings, cravings, spiritual awakenings, boundary setting, and medicine adjustments. She had the added diagnoses of ADHD in 2012 and found a new journey of medication adjustments and insights into her youth and young adulthood. She believes in the need to learn something every day and that all humans have worth and value. She deepened her commitment and spiritual practice in 2015 joining the Palomar Unitarian Universalist Fellowship. She thrives in being an atheist that goes to church.
Resume
Summary
Experienced Senior Program Manager and leader with a track record of driving team development, customer-centric solutions, and successful product launches, looking to empower the team. Adept at integrating customer, technical, and business needs to deliver innovative capabilities leveraging API-centric platform digital solutions, committed to increasing visibility and retention across services, SaaS, and subscription offerings. Seeking opportunities to combine product management, customer insights, communication skills, data science, and technical expertise in a dynamic team environment to drive user enhancements for an intuitive customer experience.
Professional Experience
Sr. Mgr, Project/ Prog Management | BD (Amerit Consulting), San Diego, CA | Oct 2024 – Present
- Led and managed major pharmacy automation initiatives involving Salesforce development, including workshops to facilitate consistent product requirement gathering across the business, development, sales, solution deployment, and services across the Parata and MedBank product lines.
- Leveraged strong analytical skills to develop data-driven metrics and goals
- Identified phased approaches to deliver working increments of an enhanced customer experience in Salesforce screens and processes.
Product Manager- Salesforce | BD (Amerit Consulting), San Diego, CA | Apr 2024 – Sep 2024
- Created and managed 30 focus groups by implementing a workshopping process to facilitate requirement gathering across solution deployment and services for Parata to be transitioned to BD Salesforce.
- Detailed, improved, and simplified customer experience by leveraging human-centered design, persona development, and iterative feedback sessions
- Introduced to pharmacy workflow and inventory management systems through Parata ATP canister optimization initiative and development of Central Fill workflows and requirements for Salesforce migration
- Identified MVP and post-MVP features needed to provide an enhanced or equivalent customer experience in Salesforce screens and processes.
Consultant- part-time | Metis Consulting Services, Carlsbad, CA | Nov 2023 – Apr 2024
- Provide oversight regarding the union of technology with regulatory issues, technical writing, and documentation.
- Podcast special guest and subject matter expert in Artificial Intelligence (AI) ethics and the biopharma industry.
Product Owner- Commerce Systems | Cisco Systems, Carlsbad, CA | Mar 2022 – Dec 2022
- Managed product roadmap, prioritized and launched twenty features across multiple teams within a fiscal quarter to enable attribution and growth of renewal assets across all monetization models.
- Standardized UX inclusion in requirement gathering, integrating quantitative and qualitative data
- Delivered improved, simplified customer experience by leveraging human-centered design, click and usage analytics, and iterative feedback sessions using low and high-resolution Figma mockups
- Led virtual workshops to gather requirements from customers, executives, and technical subject matter experts
Digital Product Owner - Journey Development | Cisco Systems, Carlsbad, CA | Jan 2021 – Mar 2022
- Owned partner digital renewal journey, creating and maintaining commerce API requirements and driving development.
- Increased API development, usage, and API-driven retention through journey development across all customer segments, including customer-facing marketing positioning and collateral.
- Created a unified digital experience framework, improving cross-functional collaboration.
- Derek Worked hand-in-hand with Data Science team to create a forecast and tracked KPIs visualizing API utilization and revenue generation using Tableau data visualizations.
Leader - Technical Program Management | Cisco Systems, Carlsbad, CA | Jul 2016 – Jan 2021
- Led effort to transition from RosettaNet to RESTful API integration in commerce systems.
- Spearheaded cross-functional proof-of-concept campaigns, integrating machine learning (ML) with the introduction of new revenue streams in quote creation.
- Developed internal Tableau dashboards and BI data visualizations for reporting.
- Automated security renewal quote creation, increasing renewals, saving $1M, and improving operational efficiency by 35%.
Leader- Product Management | Cisco Systems, Carlsbad, CA | May 2014 – Jun 2016
- Managed automation of partner quoting products, leading a 5-person team through the Cisco merger.
- Increased incremental revenue by $100M through platform redesign and migration.
- Leveraged SAFe methodologies to conduct pilot and beta tests and user research to evaluate opportunities and user behavior and create customer requirements.
Leader - Technical Project Management / Scrum Master | MaintenanceNet (acquired by Cisco), Carlsbad, CA | Jun 2013 – May 2014
- Introduced Agile Scrum methodology, built a team of four, and trained a 25-person team in Agile and SAFe.
- Implemented team structure, resourcing, and deployment optimizations.
Manager of Consumer Services | Anonymizer, San Diego, CA | Nov 2008 – Apr 2013
- Directed consumer SaaS VPN offerings and led a team of 5 customer service agents and tech support engineers.
- Expert in physical, virtual, and psychological cybersecurity.
- Served as Product Owner of an 8-person team.
- Led multiple beta projects and A/B testing initiatives, including price testing and pricing strategy.
- Responsible for approving all QA test plans and PO Approval of all stories.
Education and Training
Master of Science (MS) in Cyberpsychology | Norfolk State University | Dec. 2024
- Specializing in online behavior, UX, technostress, and Zoom fatigue.
- Research and coursework in Design Thinking, HCI, Social Engineering, and Safety and Ethics.
Bachelor of Arts (BA) in Spanish & Biochemistry (double major) | University of San Diego, San Diego, CA
Training & Certifications
- Certified SAFe and Agile Scrum Master and Product Owner.
- Cisco Security White Belt Advanced, Yellow Belt Six Sigma.
- CompTIA Network+, Security+, Linux+. (expired)
- Certified Social and Behavioral Research Safety for Investigators - CITI Program.
Fluent in Spanish. Agile and Scrum Methodologies. Figma. Miro. SnagIt. Adobe Acrobat. SAP Business Objects. SmartSheet. MySQL. SAP S/4HANA. Atlassian Tools Suite (Jira Align, Jira Software, Jira ServiceDesk, Confluence). Canva. Airtable. XML. JSON. Snowflake. MongoDB. SQL Server.
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